Delivering the highest possible level of customer service and satisfaction to our customers has always remained a top priority for our business. We are ISO 9001 accredited and all our processes, systems and services are regularly audited. Part of our customer satisfaction monitoring includes regular completion of customer service appraisals. Our aim is to deliver to all our customers the highest possible quality of specialist of building and handyman service.
Due to the confidence we have in the quality of our operatives , We offer a full 12 months workmanship guarantee on all work undertaken by our local operatives ; In the unlikely event of any problems with completed work we will send the operative back to put it right at no cost to you. Our no quibble guarantee forms one of the key pillars in our commitment to delivering to you a consistently high level of customer service.
Service quality guarantee :
We pride ourselves on the consistency of our service and we regularly train all our Operatives to ensure that our customers are completely satisfied with the quality of our work.
If for any reason you are not satisfied and for any reason you are unhappy with the standard of work, and contact us within 48 hours of the work being completed, we will at no extra cost rectify your complaint within 7 seven working days.
Client safety guarantee :
We have up to five million pounds of employee and public liability insurance cover for our customers protection
We consider the safety of our customers to be of critical importance, so all YES Handyman® operatives are thoroughly vetted and policed checked before we hire them and all operatives carry YES Handyman® ID and wear YES Handyman® branded uniforms so you can identify whom you’re letting into your home or workplace..
If any YES Handyman® personnel shows up at your premises without uniform or ID, entry should be refused and our office should be informed immediately.
CASH COMPENSATION:
PLUS If for any reason you are not satisfied with our performance we will pay you £50.00
To receive the guarantee please write us a detailed letter explaining your YES Handyman® experience
Please include: • How you first heard about YES Handyman® • Why you felt that we did not meet your expectations • Your current mailing address • Your daytime telephone number
Please send your letter to: Attn:Satisfaction Guarantee Yeshandyman Limited 56 Vaughan Williams Close Deptford, London,Se8 4AW
